Posted By
Posted in
Sales & Marketing
Job Code
1053190
The role holder will be responsible for new acquisition of insurance/liabilities customers and onboarding them into the system.
KEY RESPONSIBILITIES/ ACCOUNTABILITIES :
1. Strategic/ Managerial Responsibilities :
- Penetration in Credit Cards Market through telesales, DSA, Direct and Referrals.
2. Core Responsibilities :
- Provide leadership, expertise, direction and guidance to the Call Centre Operations for Customer Acquisition for Credit Cards.
- Accountable for achievement of sales, profit, and strategic objectives for the Unit.
- Responsible for planning, budgeting and attaining cost to Income and revenue objective.
- Work closely with HR Function and own unit, to recruit, train and develop staff.
- Liaise with training and service quality team to ensure training needs are identified and addressed.
- Maximize agent sales productivity and efficiency on calls for revenue generation.
- Monitor to maintain high levels of quality, accuracy, process, database penetration, campaign conversion, and agent and unit productivity.
- Co-ordinate with other business unit, establish promotional campaign & sales contests to achieve sales numbers.
- Manage day-to-day operations of the unit as per defined processes, SLAs and ensure compliance to audit guidelines
- Work closely with vendor/partners to deliver quality service at optimum cost.
- Work closely with business and product team to inspect sales process, quality and prioritize opportunities for improvement.
- Keep up to date with recent market and industry trends, competitors, and leading customer strategies.
- Working closely with team members for their professional and individual growth.
- Regular Presentations with various teams on business update and forecast.
KNOWLEDGE :
Minimum Qualifications - Bachelor's / Master's degree
A subject matter expert on the processes including end to end execution
Language Skills : Written and spoken English is essential
EXPERIENCE :
- Minimum 10 to 14 years of work experience in Insurance/Liabilities
- Knowledge of Contact Center experience is an added advantage.
- Sales and Team Handling experience with high performance track record.
Nature of Experience :
- Successful and significant contribution in topline and bottom-line
- Extensive experience in managing teams.
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Posted By
Posted in
Sales & Marketing
Job Code
1053190