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06/07 Sarah John
Senior Manager - Human Resources at Verity Global Solutions

Views:1696 Applications:247 Rec. Actions:Recruiter Actions:236

Verity Global Solutions - Manager - Quality (8-17 yrs)

Bangalore/Mumbai Job Code: 946740

Job Summary:

Ability to perform the Quality Check on the respective processes (LOB) with effective sampling methods to check the quality of production and identify areas of improvement.

Key Roles and Responsibilities:

- Identify the minimum quality requirements for respective process

- Perform quality check and production as per the agreed Quality check parameters requirements

- Provide constructive feedback to associates

- Work as an individual contributor with minimum support from Management

- Be proactive to take new initiative and drive it to completion

- Track and maintain feedback received from internal and external customers

- Provide Root Cause analysis on feedback received from Client

- Identify and recommend actions to minimize errors

- Utilization of sampling methods, tools and analysis techniques

- Conducting weekly calls with operations managements

- Identify process improvements and automations

- Performing quality audits to identify the gaps of other quality checking process

- Perform calibrations sessions with Client and operations team as per agreed frequency

- Work closely with Ops/Delivery team members to meet their Quality targets. When applicable, coach/mentor Ops team members on corrective & preventive action plans to meet and maintain goals/SLAs.

- Performs other duties as required by Supervisor / Management

Knowledge, Skills and Abilities:

- Knowledge of the US Mortgage Industry.

- Knowing to read various loan documents.

- In-depth knowledge of the respective process

- Should have good analytical skills and have the ability to make decisions based on the situation.

- Should be Detail oriented.

- Strong Customer Service Skills and Phone/E-mail Etiquettes.

- Experience with reporting and analysis

- Experience working in a team-oriented, collaborative environment

- Must be able to review and evaluate Borrower contact calls for loan originations

- Must be able listen and evaluate calls based on soft skills, and compliance skills

- Must be responsible for identifying risk to the process and summarize internal process breakdowns

- A significant level of accuracy and efficiency is required to maintain an accurate pipeline of assigned calls, with minimal supervision, to ensure compliance with investor guidelines and company policies and procedures

- Ability to take assignments and work independently or in team structure, and willing to tackle delegated tasks within required time frame and minimal supervision

- Ability to handle manager appeals/rebuttals, strong analytical skills and ability to multitask while maintaining a high level of attention to detail

- Ability to effectively communicate verbally and in writing, with all levels of management and other departments


- Knowledge of the US Mortgage Industry

- Understanding of QA methodologies, tools, related techniques, and ability to document

- Minimum of 4 years of work experience in US mortgage industry

- Willingness to work in Night Shifts based on Client requirement

- Willingness to work on weekends based on client requirement

- Good verbal and written communication skills are required to understand and update comments and communicate with various stake holders.

Women-friendly workplace:

Maternity and Paternity Benefits

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