Vendiman - Manager - Operations

Job Summary:

Vendiman Private Limited, headquartered in Mumbai is one of the leading service providers in the vending industry of India. We are currently handling close to 1700 machines in 18 major cities in India.

We offer a variety of vending machines:

- Snacks Vending Machine

- Cold Beverage Vending Machine

- Health Care

- Pantry Supplies

Responsibilities and Duties :

- Plan, schedule, and coordinate work for the group, ensuring proper distribution and adequate manning for the performance of tasks; train employees as needed

- Scheduling of dispatch of products to various locations and ensure the schedule is kept

- Ensure following of FIFO for material at all levels. Ensure - 0- loss due to expiry of products/material

- Ensure deposition of cash in the assigned bank account on daily basis by all team members

- Recommend various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules

- Prepare operational reports and analyses, adverse trends and appropriate recommendations and conclusions.

- Submit reports timely to HO as required

- Have periodic self-audits conducted as per schedule

- Develop, recommend and implement policies and procedures related to vending operations; keep abreast of new and changing techniques in the field of vending services

- Field visit to test machines to determine proper functioning. Ensure the filling machines with products and coins is being done as per procedures

- Inspect machines to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products

- Assign technical personnel or make arrangements for the removal of machines in cases where major repairs are required

- Make service calls to maintain and repair machines

- Clean and oil machine parts

- Keep records of merchandise distributed and money collected and total collections

- Recommend maintenance of equipment and facilities instrumental to the performance of operations; coordinate all matters related to the stocking, distribution and maintenance of proper inventory levels; monitor expense and loss control

- Responsibilities include interviewing, hiring and training staff; planning, assigning and directing work; rewarding and disciplining staff; addressing complaints and resolving problems in a timely and positive manner

- Liasing with clients and meeting their requirement to the extent possible in coordination with different departments like B&M, IT, accounts etc

- Material order to be based on minimum SKU maintenance in the warehouse. A monthly closing stock audit is must and should.

- Try to close customer complaint within 24 hours and being good relation with clients and customers.

- Machine service to be a reminder to technicians every 6months. Always consider on high priority, when the machine is a breakdown.

- Spare parts to be kept safe and return to HO or respective company on time.

- Machine - Money - Material - Manpower - (MANAGE ON TIME - IN TIME )