Vedantu - Manager - Presales/Operations Excellence - IIT/BITS/NIT

JD - Pre Sales - Ops Lead / Operations Excellence Manager

Brief about the role:

Roles & Responsibilities:

- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning

- Responsible for improving funnels and Expenses

- Execute complex operations and solve problems persistently and at a lightning speed

- Improve the efficiency of the system by suggesting and executing new solutions

- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers

- Coordinate with call centre, Teacher and cross-functional teams.

- Lead a two tier team of 2-3 TL- s, approx 15+ ops executives and an external Call Centre to effectively manage and improve day to day operations

Key skills:

- First principle problem solving, analytical skills, data-driven focused decision making

- Good people management, team building, and program management skills

- Stakeholder Management with business development, transformation, Design and internal operations teams

- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment

Basic qualifications:

- Undergraduate degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)

- Experience of around 2-4 years, should have led a team in the past

- Ability/Willingness to build and execute operational capabilities, processes, and systems

- Good understanding of consumer experience and levers to improve it

- Excellent communications and sound analytical skills