Valeo Health - Head - Operations

Job Description - Head of Operations

Company Description :

Valeo was founded on the core purpose to enable users to take full control of their own health and help them in their journey towards feeling their best from the comfort of their homes. We strongly believe, given the right tools, access to certified experts, and analysis based on personalized data, we can enable users to feel their best. In addition to testing and coaching, Valeo has also launched its own supplements market place.

To deliver on the mission, we have launched the Valeo App in the UAE and KSA coming soon! We are highly motivated, ambitious and driven, and are currently looking for team players who believe in our mission. We are in the business of helping people feel their best from the comfort of their home.

We are based out of Dubai but are looking to build a global team.

Job Description :

We are on the look out for a talented Head of Operations to join our team. This is a multi-disciplined client-facing role to support the operations of testing and supplements businesses, whilst ensuring good retention levels across the business.

This position will be based in Bangalore.

In this role you will :

- Set up and oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.

- Manage the end-to-end home care operations and in-app test results for the customers.

- Set strategic goals for operational efficiency, commercial optimisation, and increased productivity.

- Set up and oversee operations for new country and city expansion.

- Plan, monitor, and analyse key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.

- Partner with the Finance team on reconciliations and invoice payments across suppliers including laboratories, agencies for tech, digital marketing, logistics etc.

- Works with sales teams to help set and meet daily and quarterly goals.

- Oversees and reports weekly, monthly, quarterly, and annual metrics. Identifies trends and assess opportunities to improve processes and execution.

- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.

- Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Required Qualifications, Skills and Abilities :

- Have +7 years experience working in fast-paced environments (e.g. tech companies, or operations function in a startup).

- Have a track record of 'getting things done' and willingness to get knees deep in execution.

- Demonstrated project management experience - structured in approach but maintaining flexibility and identifying interdependencies where critical.

- Able to grasp complex and detailed concepts/tooling easily and quickly, simplifying them where needed.

- Superior knowledge of multiple operational functions and principles, including finance, customer service, logistics, order management and employee management.

- Developing and implementing operational procedures and policies.

- Excellent interpersonal communication and organizing skills to coordinate project activities.

- Good decision-making skills and response to high-pressure situations.

What's In It For You :

- Be part of a fast-growing startup where you can make an impact from day 1.

- Working with a diverse & international team, surrounded by extremely passionate and driven individuals.

- Learning from top industry leaders including our CEO, who is a serial entrepreneur with a $3 Billion exit.

- Rapid growing opportunities, with autonomy and chance to create an impact in the industry.