V-Mart - Manager - Logistics & Customer Care Operations

- Work closely with internal teams on all areas of Omnichannel Operations

- Assist the team in expanding the store network of Omni brands across the country

- Assist the team in Category and store onboarding process

- Create dashboards and MIS's to ensure visibility of sellable inventory to all stakeholders

- Coordinate with internal Category, Cataloguing and Category Operations teams to ensure a smooth process and timely listing of styles.

- Monitor inventory levels to ensure the product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines

- Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at the time of store/product launch

- Work with internal fulfillment team to track, problem solves issues. Assist in ideating and implementing new processes to prevent issues and improve operations

- Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved

- Work closely with partners, including warehouses, to streamline communication and drive process and quality

- Serve as an advocate for the consumer experience from the time of project ideation to post-sale engagement

- Liaise with customer service teams to proactively approach projects pre and post fulfillment, ensuring they have the latest details to work from to provide exemplary customer experiences.

- Produce and distribute frequent receiving, shipping, and inventory reports, including troubleshooting and resolving issues

- Proactively identify operational problems, project-related issues, changes, variances, and contingencies that may arise; facilitate problem resolution with appropriate parties

- Forecast and project inventory levels, submitting purchase orders recommendations to satisfy back-ordered units and replenishment reorders

- Implement shipping rate card configurations into the store platform as needed

- Managing Customer Service and ensuring 100% customer satisfaction.

- Analysing customer complaints and the implementation of processes accordingly.

- TAT of resolving customer queries.