UrbanLadder.com - Store Manager

Primary performance indicators.

- Store Revenue

- Store Operational Expenditure

- Shrinkage

- Customer Satisfaction levels

- Team Engagement levels

Role will include:

- Hold accountability for Store target achievement and P&L responsibility

- Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities

- Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience

- Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams

- Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance

- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements

- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed

- Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store

- Requires working on Saturdays / Sundays

Desired Skills and Functional Experience:

- Retail Store management, People management and Customer Interaction experience is mandatory

- High Levels of Ownership and Drive

- Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly

- High energy, cheerful person + ability to smile always despite the situation / time

- Empathy for people and situations; highly approachable person

- Honesty and transparency in communication; shows warmth in interactions

- Extremely hard-working and committed to the cause / values / vision of UL

- Love for beautiful homes, and all things beautiful; a love for aesthetics

- Willingness to learn rapidly + Ability to consistently make things better

- Ability to use technology effectively + Ability