UrbanClap - General Manager - City Operations

About UrbanClap :

UrbanClap (www.urbanclap.com | Android app | iOS app) is a mobile marketplace for local services. We help customers hire trusted professionals for all their service needs. Be it getting a plumbing job done, improving your fitness through yoga, learning to play the guitar, decorating your home or getting candid photos of your wedding clicked, we are a sure shot destination for your service needs.

What drives us :

Our vision is to use technology and smart processes to structure the highly unorganized services market in India and across the world (Especially emerging markets). UrbanClap aspires to make hiring a service professional as easy and straightforward as Amazon makes buying products.

We are a young, passionate team working on a tough but huge opportunity. We believe there is immense value (akin to serendipity) in connecting customers and professionals looking for each other. In the process, we hope to impact the lives of millions of service entrepreneurs, helping them refocus on their craft.

Venture funding :

We have raised three rounds of funding (~US$ 37 M) from Mr. Ratan Tata, Bessemer Venture Partners, Saif Partners, Accel Partners and the founders of SnapDeal

Founding team :

Abhiraj Bhal: IIT Kanpur, IIM Ahmedabad, Ex-BCG consultant

Raghav Chandra: UC Berkeley, Yelp, Twitter, Ex-entrepreneur

Varun Khaitan: IIT Kanpur, Qualcomm (US), Ex-BCG consultant

Job Description :

We are looking for General Manager of City Operations. Requiring proven leadership skills and guts you will be responsible for end to end processes for supplier on-boarding and relationship management, customer request handling, sales force hiring etc. Come crack the code to help UrbanClap dominate yet another city!

Responsibilities :

As UrbanClap targets a new turf, the GM for City Operations will be responsible for developing and growth of the business in one of the major cities in India. You are literally rolling out a new service platform in your local metropolis sounds exciting

In a nut-shell, you will :

- Work with our headquarters to launch UrbanClap in your city

- Understanding the category in depth, and how customers hire in the same

- Manage deployment and quality of service providers

- Service provider on-boarding, training and quality control

- Manage relationships with existing service providers and consumers

- Represent UrbanClap at local events and with local PR

- Manage local regulatory concerns

- Creative local marketing strategies and user growth campaigns

- Communicate product/process needs to HQ, work with product/engineering/marketing to deliver on them

- Help scale our other cities through developing and sharing best practices

- Working with the product team to create a great user experience for that category

- Working with the marketing team to generate customer requests in that category

- Continue to grow revenues and onboard customers!!!

Requirements :

- 2+ years of consulting, marketing or operations management experience

- Strong analytical skills and a data driven decision making mentality

- Demonstrated leadership of teams and projects

- Ability to influence and lead both internal teams and our service professionals

- Hustle and get things done attitude

- Super organized and a logical thinker

- Entrepreneurial DNA

- Bachelors degree, Masters in Business Administration is a definitive plus

- Experience of working in a startup, or operations in FMCG / Oil & Gas is a plus

Compensation and perks :

- Market competitive salary + equity, based on fit and profile

- Opportunity to shape the strategic direction of the company

- Making a difference : Impact the lives of our customers and the hundreds of thousands of service entrepreneurs we will partner with

- We have access to an amazing list of advisors and investors that we actively engage