Urban Ladder - Senior Operations Manager/Head - Last Mile Delivery

Designation - Sr Operations Manager

Role - Head - Last Mile Delivery Operations

Position Type - Permanent

Location - Bangalore

Start Date - Immediate

Profile Summary

As a Head of Last Mile Delivery, you will be responsible for leading all downstream, delivery related operations across the country.

Your performance would be measured by key parameters such as customer satisfaction, turnaround time, MIS reporting and last mile logistics costs.

The role will include - 

- Leading last mile deliveries of all cities in the country

- Enhancing the customer experience

- Headcount and Infrastructure planning

- Mentoring Delivery Centre Managers

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Delivery Centres

Information - 

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organized by IAMAI.

Skills & Experience Required for Success in This Role:

- Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics)

- Should have handled geographically dispersed teams

- Excellent management, communication, and reporting skills

- Problem Solving and Handling stressful and complicated situations

- Leadership and Team Management skills

- Responsible for creating and executing a world-class delivery experience.

- Be the champion of customer focus for our teams across the organization

Qualifying Criteria

Education - Graduate or Post Graduate from a premier institute

Experience (No. of years) - 4 - 6 years in operations or consulting; experience in a start-up would be a plus.

Soft Skills - We are looking for people who genuinely believe in solving customer problems, with complete honesty and dedication