Urban Ladder - Cluster Manager - Operations

Cluster Manager- Operations (Mumbai and Bangalore)

Company Information:

A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and dcor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes.

- We are there to help our customers discover the joy of creating and build spaces that mirror who they are.

The UL Workplace:

- Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That's because whether it's sourcing, engineering, design, marketing, customer service or any of our teams; our work is always new, challenging and up-to-the-minute.

About the role:

- As a Cluster Manager, you will be responsible for heading operations of all Delivery Centres (DC) in a Cluster. In Urban Ladder, Delivery Centres facilitate last mile services such as deliveries, sales & after sales initiatives.

- Your performance would be measured on the basis of DCs' performance across key parameters such as customer satisfaction, turnaround time, throughput, delivery revenue, employee engagement, MIS reporting and costs.

Role will include:

- Leading end to end operations of all Delivery Centres in your cluster.

- Facilitating launch of new city operations and expanding operations in current cities.

- Driving improvement initiatives through solving complex problems around logistics & customer experience.

- Headcount and Infrastructure planning.

- Mentoring Delivery Centre Managers.

- Liaising with multiple teams, such as Finance, Sourcing & Customer Service for smooth operations in your zone.

- Working as a part of project teams to plan and implement new initiatives at Delivery Centres.

Skills & Experience Required for Success in This Role:

- Operations, Sales; preferably in supply chain management & FMCG/e-commerce.

- Independent & Entrepreneurial; Leadership and Team Management skills.

- Problem Solving and Handling stressful and complicated situations.

- Excellent management, communication and reporting skills.

Values of UL that will be Key to Excelling in this Role:

- C- Customer Obsession

- H- Honesty and Transparency

- A- Action Orientation

- S- Stepping Up

- E- Efficiency & Excellence