UptimeAI - Senior Consultant - Solution Development

UptimeAI (www.uptimeai.com) is a Venture Capital funded startup that is reinventing manufacturing operations with enterprise AI software for heavy industries like refining, chemicals, and renewables. UptimeAI offers AI based virtual assistant for machine and process operators to help them solve reliability and performance problems faster like the experts. UptimeAI uniquely combines the latest AI techniques, 200+ years of operational knowledge, and self-learning workflows to maximize operational margins. We work with large enterprises like Tata Power, BPCL and others.

About this role:

We are currently looking to hire a dynamic customer-oriented Solution Engineer. You will work with the sales team and prospects to build technical and business case around improving operational excellence in heavy asset industries with a specific focus on process industries such as refining and chemicals. As a bridge between between sales and engineering, you will own aligning the customer pain point to UptimeAI's offering, convincing the client management on the technical and ROI aspects.

Who You Are:

1. This individual must be a highly motivated, outgoing, self-starter who enjoys problem-solving, cutting-edge technology and sales equally.

2. You will be able to bring a deep understanding of customer challenges, align UptimeAI solution functionality to customer needs, and present a business case to demonstrate ROI.

3. You are someone who is not afraid to explore new industries, new pain points and strives to be an expert user with technology.

4. If you are a self-driven individual with an obsession to learn and grow in a fast-moving tech start-up and can take ownership of convincing the prospects about the business benefits of AI Assistant, we want to hear from you!

What You'll Do:

- Oversee and participate in initial discovery meetings with customers, providing platform demos and highly technical Proof of Value engagements for both existing customers and new sales opportunities using UptimeAI predictive maintenance software

- Act as a Subject Matter Expert of the assigned product portfolio in the domain of Predictive Analytics, Operations & Maintenance, chemical engineering, and Asset performance management targeting process industries including but not limited to Power, Oil and Gas, and chemicals

- Be the direct conduit translating customer business challenges into technical solutions, positioning UptimeAI to effectively solve those challenges

- Consistently and cogently address our customers' needs through astute verbal, written, and presentation skills

- Provide analysis & solution design activities, such as requirements gathering and gap analysis of user requirements.

- Support project team in solution design, architecture review, functional and technical requirements discovery, definition, and documentation.

- Implement complete solution by blending deep understanding the process domains (P&ID, PFD, equipment, process knowledge) and technical knowledge about UptimeAI software features and capabilities for customers in Power, Oil and Gas, Chemical, and other process industries.

- Build, manage and maintain strong relationships with customers, peers and partners

- Travel expected to be 40-60% to engage with customers and prospects in person

- Participating in marketing campaigns and events

Experience:

- 5+ Years of experience

- Bachelor's degree or higher in a chemical engineering or equivalent discipline is required.

- Prior experience with Predictive Analytics tools and offers including Artificial Intelligence applications or digital solutions like APM, and simulation.

- Ability to build business case and convince upper management on value

- Prior O&M experience working in a process industry such as oil & gas, chemicals is required

- Strong operational knowledge in O&M in process side such as reactors and process understanding is required.

- General experience related to industrial automation and manufacturing including industrial data sources, systems, and communication methods such as SCAPA, OPC, Historians, DCS, etc

- Experience with CMMS systems, Reliability Centered Maintenance (RCM) or work in a maintenance capacity in a manufacturing or industrial environment is required.

- Desire to work in a people facing role that cross both technical and sales activities.