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21/11 Jasmeen Kaur
HR at Upgrad Education Private Limited

Views:184 Applications:38 Rec. Actions:Recruiter Actions:0

upGrad - Senior Admissions Counselor (3-9 yrs) Premium

Mumbai Job Code: 1183341

Role Summary

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Roles & Responsibilities :

- Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.

- Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.

- Details pertaining to lead discussions & conversion should be updated real-time on CRM software

- Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.

- Handle Objections and Price Negotiation in order to generate Sales Revenue.

- Maintain effective communication till the time learner is onboarded

Women-friendly workplace:

Maternity and Paternity Benefits

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