upGrad - Assistant Manager - Delivery - Technical Programs

Assistant Manager - Delivery

Mumbai - Full time

About us :

upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given team's background in education and media sectors, we understand what it takes to offer quality online programs, and at upGrad - we invest alongside universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery, and grading infrastructure).

You can read about some of our press releases at -

- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.

- We were also covered by the Financial Times along with other disruptors in Ed-Tech

- upGrad is the official education partner for the Government of India - Startup India program too

- We were also ranked as one of the top 25 Startups in India 2018

Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

At upGrad - we have partnered with leading universities such as IIIT Bangalore, BITS Pilani, MICA Ahmedabad, IMT Ghaziabad, and Cambridge University's Judge Business School to offer programs in the domains of Data, Technology and Management

Role and Responsibilities :

UpGrad is looking for people passionate about management, technology, the future, and education to help to shape the learning experience for working professionals to stay sharp and stay relevant and help build the careers of tomorrow. The job will include the following responsibilities:

- Stakeholder management and expectation alignment with various collaborating parties

- Ensure satisfactory resolution of all kinds of student queries

- Set clear team goals and KPIs and oversee day-to-day teams' operation and performance

- Delegate tasks and set project deadlines

- Discover training needs and provides coaching

- Perform quality check on assignment and project feedback provided by external teaching assistants

- Streamline the process to reduce the turnaround time in providing feedback and grading

- Interact with learners to resolve doubts or collect feedback

What we are looking for :

- Postgraduate with 3+ years of experience

- Good understanding of Technical programs

- Excellent problem solving and agile project management skills

- Prior experience in managing teams

- Strong record of personal achievements in professional and/or personal life

- Ability to grasp academic concepts quickly

- Interest in online education or teaching experience would be valuable

- Excellent communication skills

- Ownership and long-term thinking