Univariety - Key Account Manager

Key Account Manager -

Location : Delhi & Hyderabad

Job roles & responsibilities :

- Foster positive relationships with assigned accounts as their primary point of contact.

- Ensuring internal processes around client engagement are upheld.

- Ensure that contract terms and conditions are met.

- Traveling to assigned account locations.

- Operate as a single point of contact for assigned clients.

- Help implement services and plan effectively.

- Managing client requests and coordinating internally to ensure clients service needs are met.

- Forecasting and tracking client account metrics; providing a periodic progress.

- Update to the client via in-person reviews.

- Develops and maintains long-term relationships with accounts.

- Identify upselling and cross-selling opportunities.

- Retention + Renewals of our existing accounts.

Requirements/ Minimum Qualifications :

- 2-8 years of overall experience. 2-4 years of Account/ Project / Client Management Experience.

- Must enjoy high pressure/ deadline-based work environment.

- Project management experience

- Background in sales and customer service is a plus

- Proficient in MS Office and CRM/project management software

- Strong organizational and multitasking skills

- Customer-oriented approach

- Excellent verbal and written communication abilities

- Sharp business acumen

- Problem-solving aptitude