Univariety - Assistant Manager - University Engagement

Assistant Manager, University Engagement

The primary focus of the role will be to implement student outreach strategies for partner Universities & strong delivery of SLAs.

Responsibilities

- Manage client accounts & ensure a smooth customer service experience

- Take ownership of client issues and follow problems through to resolution

- Keep accurate records of and document customer service deliverables and discussions

- Execute campaigns & manage student leads for Client universities to deliver application targets

- Ensure delivery of promised services and outcome for University clients

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Achieve Renewal targets

- Build and sustain relationships with Partner representatives

Skills & Qualifications

- Min 3 years of Experience in a customer service/client-facing role

- Graduate/Post-grad in any domain

- Industry experience (Higher-Ed, Ed-tech) is a plus

- Strong execution skills with ability to adhere to timelines

- Strong client-facing and communication skills

- Troubleshooting and multi-tasking skills
 
GENERAL ATTRIBUTES & PERSONAL QUALITIES :

- Ability to grasp concepts quickly

- Strong Relationship building skills

- Keen learner