UnitedHealth Group - Service Delivery Manager - Quality

Discipline - Claims

Industry - Claim Business Process

Job Description - Job Responsibilities :

- Manages overall personnel, performance, and discipline of the assigned project(s)

- Provide expertise and leadership in assigned functional area- Manage relationship with internal stake-holders and functions

- Manage all client interaction and client communication.

Should front end the relationship with the client- Review and analysis of periodic reports and metrics.

- Evaluation of operational practices and procedures.

- Provide support to quality initiatives targeted towards process improvements.

- Actively involved in the internal audit support, ensuring all compliance parameters are met.

- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork- Provide direction to staff; ensure resolution of problems; sets priorities

- Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s).

- Responsible for managing attrition and building retention strategies

- Preparation of annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations

- Providing regular performance feedback

Desired Skills- Healthcare Experience is mandatory

Preferred areas - OptumRx / Case installation / Provider

Primary Skills : Ability to develop comprehensive planning and project management

- Should possess the skill it examine and re-engineer operations and procedures

Secondary Skills : Strong interpersonal and communication skills

- Ability to work effectively with a wide range of stake holders

No. of Openings : 1

Qualification : Work Experience :

- Should have overall experience of 7 & 8 years, with a minimum of 2 years in the role of an Deputy Manager

- Should have the ability to effectively handle large teams in a fast moving business environment

- Should have the ability to supervise and manage a team of front line supervisors

- Should have working knowledge of budgeting, cost estimating, capacity utilization principles and procedures

- Should have knowledge of organizational structure, workflow, and operating procedures

Qualification :

- Bachelor's degree or equivalent combination of education

- Min 3 years of people Management Experience- Maximum span of control- 40-50 (At any given point of time)- HC and quality expertise preferred

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