UnitedHealth Group - Service Delivery Leader

Service Delivery Leader

Discipline - Enroll and Empl Contract Install

Industry - Empl Contract Install & Implem

Job Description - Job Description & Specification :

- Providing necessary leadership at process level

- Acting as a point of contact for the customer at customer location

- Defining and understanding client requirements and aligning processes to fulfill the same

- Defining and document process documentation, updates and amendments to process guidelines

- Managing any escalations in the process- Managing customer perception and satisfaction

- Liaising with offshore team for knowledge transfer- Identifying and suggesting appropriate work-flow model for processes

- Creating schedules of deliveries (In Case Of Projects)- Developing a project plan (In Case Of Projects)

- Driving and implementing changes - ensuring process improvements (Re-engineering)

- Liaising with onshore to Analyze business trends, forecasting and planning based on the business trends- Transitioning - Coordinating and planning with transition department and providing support in terms of expertise- Creating and presenting OBR, QBR & MPR every month and quarterly.

- Creating and sending monthly reports to senior management

No. of Openings : 1

Qualification :

Eligibility Criteria :

- Minimum 8-10 yrs of experience in relevant field

- Should have experiencing in managing atleast 100+ FTEs including TLs, AMs, Managers etc.

- Should be comfortable working in Evening and night shifts

- Should have managed various projects and handling clients end to end

- Should flexible working in stretch hours

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