UnitedHealth Group - Employee Relations - Quality Management Analyst

Discipline : Human Capital

Industry : Employee Relations

Job Description : FUNCTIONAL DESCRIPTION:

About ER at UnitedHealth Group :

- At UnitedHealth Group, Employee Relations is a CoE function that provides support to every UHG business in a specific region. The Employee Relations work stream that the incumbent is part of is referred to, as the International Shared Services team that serves the Asia Pacific region.

- The keys functions of ER, while keeping in the business and statutory requirements of the region are;Effective Case Management, Ensuring Legislative Compliance &,To create and develop a strong Governance framework that drives continuous process improvement.

- Through positive employee relations policies, practices, and programs, ER focuses on developing scalable and innovative ER solutions, driving employee and manager accountability, and providing a workplace that is free from all forms of discrimination.

Position Overview:

- As an ERQM Analyst -India, this position/incumbent is responsible for driving Continuous Process Improvement in line with laid down ER Strategy. ER is driving transformational changes and to support this, the Manger ERQM plays a key role. The incumbent is high performing HR Transformation Management consultants who have achieved excellence and strong reputations in their specialist field including HR/ER Performance Improvement, Technology, - Processes and- Service Delivery Models.

Job Responsibilities:

- Support the delivery of large complex- projects, working with teams across COE to achieve the project objectives that come within the ER Transformation, Governance & Continuous Process Improvement agenda set per the APAC ER Strategy roadmap

- Engage with stakeholders- to understand the business needs; advise, scope and shape projects

- Responsible to develop the initial business case and benefits for a project/initiative and work with other delivery partners including HC, transformation and COE to mobilize a project.

- Lead meetings and support workshops for projects, or elements of them

- Create and deliver clear, concise, high-quality work products and act as an ER subject matter resource on one or more projects

- Advise the stakeholders throughout the project lifecycle and maintain the highest standards of client service throughout

- Deliver value to the project by demonstrating an understanding of the integration of process, service delivery model, data and technology; articulate project impacts to existing solutions and/or efforts to stakeholders

- Support the management of project risks and issues and solutions to effectively overcome these

- Support the overall project lead to manage project budget and ensure timely and accurate reporting to the ER leadership

- Responsible for delivering to all Analytical requirements for region. Responsible to collaborate with the work stream teams and ensure timely and accurate and timely reports/dashboards are prepared and published.

- Support M&A initiatives by assessing business & employee impact and developing risk mitigation plans.

- Support periodic review of policies in accordance with changing statutory laws, business requirements & amendments.

- Responsible to undertake regular Internal Audits for ER work streams in the region and work with respective teams on closure of action plans.

Supervisory Responsibilities:

- The incumbent will personally drive varied projects related to continuous improvement & ER Governance framework.

No. of Openings - 1

Qualification - Requirements :

- Graduate Degree from a reputed college with a Post Graduate in Law/ MBA/ PGDBM / PM-IR is essential.

- Overall 7 - 8 years of experience with definite exposure to ER Governance & Project Management.

- Display proven competence in building a Governance cadence & driving ER Analytics.

- Project Management Skills, eye for detail and timely execution are essentials for this role

- Strong analytical ability of mind (root cause analysis) and ability to extract strategic insights from large data sets.

The Apply Button will redirect you to website. Please apply there as well.