United Health Group - Senior Director - Enterprise Collaboration Service Delivery

COMPANY BACKGROUND :

- As a part of UnitedHealth Group family of businesses, Optum Global is powering modern health care by modernizing infrastructure, advancing care and improving experiences for millions of people around the world.

- We offer you a collaborative work environment and adrenaline-driven culture of performance that will bring out your best and enliven your future. If you- re looking for more impact and more challenge, you- re1 in the right place at Optum.

- Optum Global currently has offices in 4 countries: India, Puerto Rico, Ireland and the Philippines. We have a strong global footprint and continue to expand our presence in new geographies by expanding capabilities and leveraging talent pools. Through our delivery network, Optum Global has access to scalable, high quality talent and infrastructure across the globe.

Facts:

- UHG is ranked 6th of the Fortune 500 with a full year revenue of $242.2 billion in 2019

- At Optum, our full year revenue for 2019 was $113.0 billion

- Process 2.9B+ claims per year, 99.5%+ accuracy

- Investing ~$3.6 billion annually on technology development and innovation

- 190,000 employees worldwide

- Serving 122 million individuals

- 20 of the top 25 U.S. health plans leverage Optum analytics

Optum Global is an amalgamation of five Integrated Capabilities. These are -

- Business Process Solutions

- Technology

- Advance Research & Analytics

- Re-engineering and Automation

- Business Excellence

KEY RESPONSIBILITIES :

- Responsible for managing Delivery and Operations of portfolio of programs across IT Infrastructure Operations, Application/Solution Development, and Datacenter Maintenance. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on cost optimization, customer satisfaction and people development.

Primary Responsibilities :

- Accountable for managing delivery of portfolio of engagements across multiple internal customers/lines of businesses in the IT operations, platform optimization and software engineering.

- Modernization & Legacy Decommissions - Software Applications / Products, Cloud First Approach leveraging Public / Private Cloud, Open Source Adoption, Microservices / n-Tier Architecture leverage

- Product Life Cycle Management (PLM) - Server OS (Operating Systems), Middleware, Data Base, Archival (Storage & Back-up)

- Deconstruction CoE: Validate & Proactively reduce the Infrastructure footprint of unused S/W products

- Data Center Consolidation

- Deliver innovative cost-optimization solutions targeted towards reduction of enterprise-wide technical debt, through Infra product lifecycle management and Infra modernization. Targets including, but not limited to Compute and OS platforms, Databases, ETL, Middleware, Network components etc

- Identify, scale and deliver programs for large-scale Application rationalization, Infra resource utilization and decommission of Infra, with aim of lowering TCO and LoB chargebacks.

- Active hands-on experience in managing application and compute hosting on On-premise HCI data centers, Azure cloud and Private Hybrid cloud models.

- Manage operational parameters like resource utilization, attrition, competency mix, campus talent induction etc. and manage function growth effectively.

- Responsible for people, attrition management, career planning and development of the team. Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.

- Provide continuous monitoring methods for the stability of existing processes. Conduct regular review of program progress & report status to leadership forums.

- Conceive innovative, high value solutions for lines of businesses, in areas of technology or process improvement.

- Manage diverse and large geo-distributed teams; sizes that are in the 200 - 400 FTEs range.

- Manage customer relationship within and outside the division from delivery perspective and achieve best in class satisfaction and NPS scores.

- Identify interdependencies and work to develop plausible solutions. Pro-active Risk and Escalation Management.

- Willingness to travel domestic and international on a need basis (1-2 times a year).

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

- 17+ years of total experience in IT Services - mix of both IT Infrastructure Services and Software Product Maintenance Delivery.

- Server OS (Windows, UNIX/Linux), Virtualization (VMware, Citrix), Middleware (Apache Tomcat, IBM Web Server, etc.), Database (Oracle, MS SQL, MySQL, Cassandra, etc.)

- Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 150 people.

- Cloud Operations experience with Azure, Amazon Web Services, Google Cloud.

- Software application maintenance and support, Software/Product engineering and operations

- Understanding of changing Tech landscape - Digital Technologies. Eg: Cloud, Automation (Infrastructure), Agile/DevOps, Analytics, etc

- Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.

- Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies.

- Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.

- Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to CIO sponsor

- Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in large-scale organizations.

- Good understanding of Financials and key levers that influence operating profitability.

- Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision.

- Proficient in articulation, communication and presentation.