A LEADING BPO SECTOR LOOKING FOR UNIT HEAD FOR THEIR DOMESTIC CALL CENTER BASED OUT OF DURGAPUR  Designation: Unit Head - Domestic Call Center   Location: Durgapur  Exp: 10+yrs   Job Description -   - Looking for a resource who can head voice based call center (1500 to 1700 people) at Durgapur  - A person with 10+ yrs (3+ yrs as unit head) of experience with strong telecom client handling exposure would be a good fit.   - Integrates the vision for the function / engagement with the Business goals of the Organization  - Demonstrates an understanding of the impact of sub process/function performance on the engagement objective.  - Prepare program budget and plan manpower based on Client and Organization goals  - Track program performance and its impact on the financial goals  - Lead the Program to achieve the agreed goals by providing guidance and direction  - Is quick and clear in communication: chooses the right mode for a situation and clearly articulating challenges confronting a deliverable. When required, escalates it.  - Is completely responsible for own actions and that taken by the teams  - Fostering a climate of support and accountability, and encourage teams to set challenging but achievable goals  - Employ sound judgment and logical reasoning and the give a thought to the impact of a decision before the decision is taken  - Learn to lead effectively in crisis, keeping focus on key information and decision points  Contact Details: Dipa Rani dipa@livecjobs.com 8297041110

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Unit Head - Domestic Call Center 

Job Description for Unit Head - Domestic Call Center  in Live Connections in  Others for (10-15) years of experience. Apply Now!