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Dipa GH

Executive Search at Live Connections

Last Login: 11 June 2024

Job Views:  
1565
Applications:  55
Recruiter Actions:  8

Posted in

BPO

Job Code

104346

Unit Head - Domestic Call Center

10 - 15 Years.Others
Posted 10 years ago
Posted 10 years ago

A LEADING BPO SECTOR LOOKING FOR UNIT HEAD FOR THEIR DOMESTIC CALL CENTER BASED OUT OF DURGAPUR

Designation: Unit Head - Domestic Call Center

Location: Durgapur

Exp: 10+yrs

Job Description -

- Looking for a resource who can head voice based call center (1500 to 1700 people) at Durgapur

- A person with 10+ yrs (3+ yrs as unit head) of experience with strong telecom client handling exposure would be a good fit.

- Integrates the vision for the function / engagement with the Business goals of the Organization

- Demonstrates an understanding of the impact of sub process/function performance on the engagement objective.

- Prepare program budget and plan manpower based on Client and Organization goals

- Track program performance and its impact on the financial goals

- Lead the Program to achieve the agreed goals by providing guidance and direction

- Is quick and clear in communication: chooses the right mode for a situation and clearly articulating challenges confronting a deliverable. When required, escalates it.

- Is completely responsible for own actions and that taken by the teams

- Fostering a climate of support and accountability, and encourage teams to set challenging but achievable goals

- Employ sound judgment and logical reasoning and the give a thought to the impact of a decision before the decision is taken

- Learn to lead effectively in crisis, keeping focus on key information and decision points

Contact Details:
Dipa Rani
dipa@livecjobs.com
8297041110

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Posted By

user_img

Dipa GH

Executive Search at Live Connections

Last Login: 11 June 2024

Job Views:  
1565
Applications:  55
Recruiter Actions:  8

Posted in

BPO

Job Code

104346

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