Job Position : Landscape Performance Manager  Location : ETSC, Bangalore  Business Context and Main Purpose of the Job :  - Unilever has four large and complex landscapes and a number of global applications. Furthermore, new functionality distributed amongst existing and new landscapes is added continuously and often implemented through global project initiatives. Therefore, the size and user basis, the complexity and the dependency between the system components are growing.  - The Landscape Performance Manager is a critical role with high responsibility. His/her objective is permanently satisfying system performance and stability of the productive environment.   She/He manages the following areas :  - The usability of the systems depends on the system performance, which therefore needs to be monitored continuously. Trends must be analysed in a timely manner using KPIs. Actions have to be defined in time with the Service Delivery organization and other technical resources, to prevent degrading performance and negative business impact.  - The Software vendor for the main ERP systems (SAP) provides special services for very large customers (Max attention contract) to ensure close collaboration and quick support in case of any problems. The services can only be delivered efficiently if the customer engages closely with the SAP TQM.   - The landscape manager defines together with the Release Manager and the projects the necessary services and monitors the budget.The landscape manager is also responsible for prioritizing the SAP recommendations and working with the various teams (SMEs, Service Delivery) on an implementation plan.   - System performance is affected over time if housekeeping activities( like e.g. clean-up on non-used programs, archiving/deletion of old data, programs with heavy SQL statements) are neglected. The Landscape Manager with support from SAP, Release Management and the projects aligns the necessary activities and schedules the execution with the Service Delivery Organization.  - The Landscape Performance Manager together with Release management and the service organization is responsible for the on boarding process of new projects. He is focusing on performance aspects. Similarly he needs to be able to provide guidance) to Project Managers on performance related topics (e.g. Interface concepts, performance testing etc. in earlier phases of the projects.  - In case of critical situation or low performance, the Performance Landscape Manager proposes to the Landscape Director the immediate actions (e.g. setting up an expert team, coordinating the expert activities, high priority implementation of the necessary changes). In the aftermath of performance incidents and system outages, he/she provides input to the root cause analysis. For this purpose, he works closely together with the other teams and SAP  Main Accountabilities :  Responsibility for System Performance KPIs :  - Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in innovation and services are coordinated accordingly.  - Manage the landscape performance KPI monitoring process and ensure KPI's are measured correctly.  - Where necessary, initiate and manage projects to keep the KPI's in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources.  - Gather detailed information on where KPI's are not met & facilitate responsive actions which may then be transformed into improvement projects.  - Work with all levels of contacts from cross functional teams for further enhancing the KPI's and system performance.  - Liaise with EC/Apps basis teams to ensure resilience of environments. Work closely with other landscape performance managers to share learnings and ideas.  - Work with external/internal partners to learn about tools and trends. Use these learnings to influence senior stakeholders.   SAP Max Attention Contract :  - Plan & execute SAP services such as, early watch, BPPO (Business Process Performance Optimization), Custom code management etc., for the landscape.  - Ensure full utilization of SAP max attention contract, lead planning and execution of max attention related activities. (Above services, TQM engagements for landscape activities etc.)  - Evaluate outputs of various monitoring activities, e.g. SAP Early Watch, attend relevant forums and lead actions for the landscape.  - Collaborate with SAP contacts on delivery of services such as Early Watch, BPPO, DVM in order for delivering the best possible outputs from these services.  Housekeeping Activities :  - Periodically check, identify programs/transactions which are putting higher load on to the systems and execute projects to improve and optimize. Identify programs which are consuming higher computing resources and optimize them.  - Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed, ensure other housekeeping actions are also planned and taken as well, e.g. deletion of unused codes.Determine custom code programs which are not being used and retire them after consultations with stakeholders.  - Manage Data Retention Policy. Ensure that archiving activities are executed based on the effective policy. Strengthen data retention policy by including additional archiving objects as necessary.   - Ensure that improvement activities are carried out according to landscape methodology, agreed design, meeting Unilever global standards, security and performance criteria and General IT & SOX controls.  - Interact with Enterprise computing and Application Services teams to support them in setting priorities and developing action plans for setting up housekeeping and monitoring jobs.  Project Support and On boarding :  - Support rest of ERP COE and other innovation teams, in their project onboarding activities from landscape performance perspective.  - Ensure that proper testing of custom ABAP code and the addition of new TWS jobs meet documented criteria and provide necessary approval for Release Management gates.  - Contact business partnering with geography IT teams for actions / projects, which will impact business processes and require their inputs / testing.  - Ensure necessary skills are established and training is provided to developers of the system so that any new program developed is fit for high performance standards.  - Manage Custom Code Improvement process.   - Assist his peers & the Landscape Director as required for landscape performance related topics.  Incident Management and Root cause analysis :  - Manage escalations regarding performance management.  - In case of performance incident with big business impact: Propose to landscape manager and manage Emergency Task-force group of experts.  - Responsible for root cause analysis of performance incidents and system outages.  Security :  - Ensure compliance to IT SAP security baseline controls.  - Provide expertise, and responsible for all security related projects for America's landscape.  General :  - Close collaboration with other Innovation groups, Service Delivery, SME- s, AM

Bangalore

Unilever - Landscape Performance Manager - SAP 

Unilever - Landscape Performance Manager - SAP  ,Job Description for Unilever - Landscape Performance Manager - SAP  in Unilever in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for Unilever - Landscape Performance Manager - SAP  in Unilever in  Bangalore for (10-18) years of experience. Apply Now!