Unilever - Landscape Manager - ITIL V3

Accountabilities and responsibilities:

Following are the verticals that a SME would be responsible for:

- Change & Release Management - Planning and managing change & release within the landscape management -

- Technical Landscape Planning - Managing technical Landscapes

- Keeping Environment Current (KEC) - Execution of KEC strategies

- Security and Compliance - Keeping Landscape secure

- Performance Monitoring - Ensuring Optimal Performance

- Build Talent and Teams - Invest in building talent

Release Management

- Responsible for managing & planning the change demand

- Driving the demand funnel meetings

- Conducting the release gates & verifying the release deliverables

- Ensuring compliance to SOX controls, pro-actively assessing & managing the risks

- Co-ordinate bug fixes, test executions (including regression testing)

- Cutover Planning & Management

- Co-ordinate post go-live checks

Technical Landscape Planning

- Co-ordinate and manage the environment build/ planning /evolution/interface connectivity (system refreshes, transport paths)

- Defining/managing the transport strategy

- Responsible for technical control of the changes

Keeping the environment current (KEC)

- Responsible for planning the upgrades

- Responsible for assessing the impact of the upgrade/recommend

- Driving the execution with various teams (Basis, Application Maintenance, Application Development, Service Delivery etc).

Security & Compliance

- Coordination of Sap security baseline standards implementation, reporting compliance & driving actions.

- Ensuring user/role management, critical access controls

Performance Monitoring

- Pro-active identification & assessment of performance bottlenecks on the system

- Trouble shooting and driving remediation with various stakeholders

- Publish performance KPIs, identify the controls for proactive monitoring (alerts) & leverage solution manager capabilities

Vendor Management

- Participate in functional and technical design reviews (QA process) with strategic IT suppliers and/or other 3rd parties when/where appropriate

- Hold vendors accountable for quality and timeliness of deliveries through governance mechanisms

- Ensure adequate knowledge sharing and retention through documentation

Build Talent and Teams

- Help build and retain level 1 SME capability

Process and Technology knowledge required:

Landscape Specific Skills:

- Hands on knowledge in managing SAP PLMEnterprise Applications like SAP, Oracle etc

Main Associated Technologies / Applications (current view):

- Technical Consultant (SAP Basis), SAP R/3 and ERP, SAP Downtime Assessment, SAP Data Volume Management for ERP systems, SAP ERP Performance Analysis/Tuning, Workload Monitoring, SAP ERP Going Live Optimization and Analysis, SAP Early Watch Analysis

- ITIL V3 Foundation Certified

- Remedy V8