Unicommerce - Leader - Key Accounts Operations - IIM/IIT/ISB/MDI/FMS

JD - Key Accounts Operations Leader

(Non Sales, Only Retention/customer Success)

Responsibilities :

- Be a part of the Key Accounts leadership team, to lead a business vertical wise clients. portfolio with Churn and Revenue.

- Lead a large team of smart and driven individuals and set up best in class practices. for the company.

- Collaborate with cross functional teams such as Product management, Tech team, Sales, and other central teams.

- Work very closely with the company leadership and the strategy team to plan future deliverables and scale business.

- Teach and inculcate a Customer centric Approach in team to understand customer pain points.

- Lead Business processes and new initiatives

Skills and Requirements.

- Must be from Premier or Tier 1 Engg/MBA college with 10+ years experience.

- Should have managed revenue portfolios or Categories in previous organizations.

- Should have managed large teams.

- Having worked in a consulting firm/SaaS firm/Startup or being an ex-entrepreneur is an add on.

- Should have a strong Understanding of Ecommerce and Supply Chain industry.

- Should have Prior Tech Development experience or product management experience for any duration. Being Comfortable with Technology is critical.

- Should have demonstrated ability to collaborate and build strong relationships with customers especially at the Key decision maker levels, in previous roles.

- Should have a customer focused mindset, and should be able to drive a team towards efficiency and customer satisfaction.