Unicommerce - Enterprise Support Lead/Manager - Key Account Management

JD- Enterprise Support Lead/Manager (KAM)

Responsibilities

- Lead a team of Account Executives to head a portfolio of Enterprise Accounts

- Develop Customer First Approach in team to understand customer pain points

- Collaborate with Cross functional Teams such as Product management and Tech team to deliver standard or custom made solutions for client requirements.

- Develop in depth understanding of the Unicommerce product and solve every day queries of your team and train them to better equipped to solve client issues

- Demonstrate outstanding interpersonal and communications skills

Skills and Requirements :

- Work experience in managing Enterprise Clients and in managing high calibre teams

- Working in a startup or a consulting firm

- The candidate should have demonstrated ability to collaborate and build strong relationships with customers especially at the Key decision maker levels

- The candidate must have managed and mentored team in some previous role

- Have a firm grasp of technology and the ability to learn every detail of a product to help to troubleshoot and creatively solve problems.

- Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget

- This person needs to have a customer focused mindset, and should be able to drive a team towards efficiency and customer satisfaction.

- Experience in a SaaS firm is a plus

- Understanding of APIs is a plus