Data generation and storage:
- Ongoing generation of data tags / variables based on implicit and explicit data, depicting customer purchase, risk and behavioral properties
- Maintain quality of the variables, and fill rates; Devise methods to improve data collection
Portfolio management:
- Data science: Create new variables. Imbibe the value of creating and testing various strategies across the spectrum to learn and implement data-based solutions
- Create customer events, establish customer identity, analyze customer product usage behavior and engagement, suggest areas of improvement in customer engagement
- Creates value by monitoring performance of existing portfolio policies, testing new ideas, bringing new variables and models, and improving performance
- Develop policies around enabling add-on features (cash, EMI, PL, BT, etc.) for customers and management of the same based on ongoing performance
- Optimizing transaction rules to avoid unwanted usage of credit line while maintaining customer experience for genuine users
- Assessing different data vendors to understand various capabilities that can be used for customer assessment
- Incorporate & innovate around industry best practices to build state of the art portfolio risk engine
Policy implementation:
- Responsible for ensuring the policy rules automated in system are working as required
Monitoring and reporting:
- Meticulous about reporting weekly / biweekly / monthly performance, and while adding value through deep process knowledge through insights on each metric movement
- Automates reports where high frequency reporting and monitoring is required
- Create metrics to evaluate performance of the solutions created
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