Uncle Delivery Express - Strategy Operations Manager

About the job

What the JOB entails:

You would be responsible for providing meaningful insights to city teams in engaging and retaining drivers in the platform through effective communication, in-depth analysis and driver engagement programs.

Responsibility :

- Be the best bridge between driver-partners and Uncle delivery, responsible for all sorts of communication with driver-partners

- Coordinate with the marketing team to set and implement social media and communication campaigns, and be a representative of the company to maintain communication with our partners.

- Coordinate with the city driver operations team to Organize and participate in events to build loyalty, community and promote brand awareness.

- Manage a team of 4-5 people and be responsible to ensure driver retention through online and offline campaigns

- Developing insightful, visually compelling and engaging dashboards that support decision making

- Day to day handling with high volume databases

- Ensure data is kept up to date and is relevant all the time

- Working with multiple stakeholders in the organization, understanding their data/dashboard requirement and delivering on time.

- Maintain effective communication with teammates and managers

- Demonstrate effective multi project handling skills

- Anticipate process issues and proactively escalate/suggest solutions

- Identify the training requirements for teams and organize basic analysis training

What We Seek :

- Must be curious, proactive and have solution oriented approach

- Must want to tell an impactful story with analysis and smart data visualization, not just number crunch.

- 3+ years of experience as analyst

- Analytical & problem solving skill

- Proficient in advance excel, google sheets

- Excellent communication, presentation and interpersonal skills.

- Should have managed multiple stakeholders and coordinated with multiple departments

- Previous experience in driver/community management or field team recruitment is a plus/advantage.