Unacademy - Senior Category Manager - Operations

Roles & Responsibilities:

- Manage the day-to-day operations of your category.

- Collaborate with different stakeholders across multiple categories to get the job done.

- Hire and manage relationship with our coaches on a day-to-day basis.

- Be a point of contact for educators and learners for escalations management.

- Monitor educator's performance and come up with effective ways to improve the same.

- Regularly optimize the process by analyzing loopholes that hinder efficiency.

- Chalk out various learner communications and manage process end-to-end.

- Regularly connect with learners, educators to get product feedback and drive feature enhancements for user growth.

- Drive learner & educator adoption and NPS.

Requirements:

- Relevant category management experience in an ecommerce setup

- Minimum experience of 4+ yrs.

- Bachelor's degree & MBA from a premium school (preferable).

- Business intelligence around best practices and current trends.

- Ability to work with senior management on critical business initiatives.

- Excellent communication, collaboration, and planning skills with attention to detail.