The ideal candidate will possess an analytical and optimization background to enable strategic workforce planning and strategic service initiatives planning. In this role you will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis Responsibilities : - Interpret and improve MIS's and forecasting models by working with technology/data teams on data collection, data analysis and statistical tools. - Look after optimal functioning of all Systems used like CRM, Dialer and other tools. - Constantly evaluate and introduce new tools to improve Sales Effectiveness and Customer Experience. - Create optimal capacity plans for Sales Teams. - Manage the entire Operations - Coordinate with Sales teams and other stakeholders to analyze historical data and demand forecasts and build out headcount planning models for future growth. - Mitigate capacity risks by managing dependencies across teams. - Manage the daily, weekly, and monthly reporting of performance via Key Performance Indicators. - Help manage Investigation and contact routing, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels. - Project management skills are required for success in this role. Basic Qualifications &amp; Skills : - Graduate / MBA having 10+ years of overall experience and currently working in a similar capacity of managing Revenue Operations for Large sales teams. - Currently working at senior levels driving WFM (Workforce Planning) and Business Operations. - Demonstrated analytical skills. - Experience in working with complex models using various tools for optimization and then communicating plans or risks accordingly. - Demonstrated ability to meet tight deadlines and prioritize workloads. - Proven ability to develop new ideas and creative solutions. - Operational experience in a high call volume environment. - Basic/Working knowledge of Six Sigma tools and Lean techniques. - Previous Capacity Planning experience as well as business intelligence and analytics. - Experience in driving automation projects. - High level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment. - Proactive self-starter.

Bangalore

Unacademy - Director - Sales Operations 

Unacademy - Director - Sales Operations  ,Job Description for Unacademy - Director - Sales Operations  in Unacademy in  Bangalore for (12-16) years of experience. Apply Now!

Job Description for Unacademy - Director - Sales Operations  in Unacademy in  Bangalore for (12-16) years of experience. Apply Now!