Unacademy - Category Lead - Customer Success

- Must have a strong demonstrated experience in escalations management.

- Should have managed top-level escalations with important stakeholders like CEOs & CXOs.

- Manage teams and ensure they work efficiently.

- Work cross functionally with various stakeholders such as central support, engineering POCs, etc.

- Regularly optimize the process by analyzing loopholes that hinder efficiency.

- Fresh desk, Intercom, Tableau, MS Office.

- Candidate must have experience in B2C role.

Requirements:

- Relevant escalations management experience in an ecommerce setup

- Minimum experience of 3 years.

- Bachelor's degree & MBA from a premium school (preferable).

- Business intelligence around best practices and current trends.

- Ability to work with senior management on critical business initiatives.

- Excellent communication, collaboration, and planning skills with attention to detail.