Ujjivan Small Finance Bank - National Manager - IT Production

National Manager - IT Production

1. JOB SUMMARY:

- He/ She is responsible for the entire Production facility which will include the applications, infrastructure and all other components in production.

- He/ She will be responsible for providing necessary technical solution support for New solutions

- He / she is responsible for the effective and efficient operational support of all third-party and internally managed IT software and hardware IT infrastructure and the banking systems and applications, used to support all business
process across the enterprise.

- He / she is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

2. PRIMARY RESPONSIBILITIES:

- Provide direction, support and feedback within IT Production department, composed of Application Services, IT Infrastructure Operations, Network Services, IT Services Operations and Identity & Access Management teams.

- Leads the design & development of the IT production strategy and roadmap and ensures its integration with the broader IT and enterprise strategic plans

- Ensure that the business application systems supported are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.

- Improve application functionality and performance and provide suggestions for system and business improvements.

- Develops and controls the IT production operations annual operating and capital expenditure budget and manages expenses to stay within plan.

- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment

- Fosters a business-oriented culture and mindset driven by continual service improvement techniques

- Maintains currency on new technologies and service management practices and provides direction on what emerging IT operations technologies and methods should be introduced,

- Supports the IT Production sourcing strategy and provides oversight for vendor and partner relationship management

3. ROLE REQUIREMENTS

- Fifteen or more years of experience in IT management, ideally in banking or telecom industry

- Five years of progressive leadership responsibilities

- Preferably experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts

- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics

- Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support

- Attainment of relevant certifications and professional networking via involvement in industry groups

4. FUNCTIONAL KNOWLEDGE AND SKILLS

- Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategy

- Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role

- Excellent service management planning and execution skills

- Experience in budget planning and financial management

- Success in leveraging both traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility

- Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives

- Excellent verbal and written communication skills

- Technical/Work-based Skills

- A sound understanding of technical IT issues to enable discussions with internal and external technical specialists

- A sound understanding of applications and data security

5. BEHAVIOURAL COMPETENCIES

- Good people management skills as this would mean working with cross functional teams to be able to drive action.

- Demonstrated ability to build strong collaborative business and technology relationships; recognizes organizational limitations.

- Excellent communication, problem solving and decision making skills with the ability to effectively communicate with all levels in the organization

- Demonstrated experience engaging the support and resources of others to achieve a common objective