Udayy - Senior Sales Team Leader - EdTech

Senior Sales Team Lead (Ed-Tech)

Experience: 3-6 years

About us :

- Udayy (www.udayy.com) is a play and learning platform for kids. Our founders are serial entrepreneurs from Stanford and IIT Delhi and were recently featured in Forbes Asia "30 Under 30" in recognition for their deep passion for education and a vision to build the largest company that the world has seen in this space. Our vision is to transform K5 learning by making it fun and personalized for every child in India. Udayy was incubated in Silicon Valley and counts some prominent investors as its investors. Kids learn Mathematical Thinking and English via live online classes in small batches of 3-5 kids. You will have the chance to be an early team member of this super talented team and create a long-lasting impact.

- The ideal candidate will possess an analytical and optimization background to enable strategic workforce planning and strategic service initiatives planning. In this role, you will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis

Responsibilities :

- Interpret and improve MIS's and forecasting models by working with technology/data teams on data collection, data analysis, and statistical tools.

- Look after optimal functioning of all Systems used like CRM, Dialer, and other tools.

- Constantly evaluate and introduce new tools to improve Sales Effectiveness and Customer Experience.

- Create optimal capacity plans for Sales Teams.

- Manage the entire Operations - Coordinate with Sales teams and other stakeholders to analyze historical data and demand forecasts and build out headcount planning models for future growth.

- Mitigate capacity risks by managing dependencies across teams.

- Manage the daily, weekly, and monthly reporting of performance via Key Performance Indicators.

- Help manage Investigation and contact routing, monitoring systems, and providing recommended workflow options and directives to maintain acceptable service levels.

Basic Qualifications & Skills:

- 2- 4 years of overall experience and currently working in a similar capacity of managing Revenue Operations for large sales teams in an Ed-tech company.

- Should have experience in handling large teams (50+).

- Demonstrated analytical skills.

- Experience in working with complex models using various tools for optimization and then communicating plans or risks accordingly.

- Operational experience in a high call volume environment.

- Previous Capacity Planning experience as well as business intelligence and analytics.