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12/11 Human Resource
HR at Udaan

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Udaan - Zonal Lead - Training - Credit Team (3-7 yrs)

Bangalore Job Code: 763634

Job Description:

- As the zonal lead for training, you'd be responsible for leading the delivery of the training process - for both new as well as existing employees.

- Deliver training content, across a broad range of topics - product, process & soft skills, remotely to a large field force

- Own the onboarding process for all new employees joining the field collections team, from a training point of view

- Work closely with the content team to develop and continuously improve training content

- Work with zonal collections managers & central team to identify gaps in current levels of understanding of the team and tailor the training program accordingly


- You are a self-driven, energetic, training delivery/operations expert and have 4+ years of experience of training large ops teams (preferably across e-commerce or Internet companies)

- You love training people and improve their productivity and possess great people empathy

- You are proficient in English, Hindi and any one of Telugu, Tamil, Kannada & Malayalam

- Content Designer-Training

Job Description:

- You will own a generation of training content for the credit field ops team from a design point of view. You will work closely with the business team to design & develop effective and easy to consume training material (videos, voice-overs etc) covering a broad range of topics - product, process, soft skills etc. You will work with the training & onboarding team to engage a large field team


- You are a self-driven, energetic, design expert with a great love for designing and transforming complex content into crisp, concise and easy to consume content (tailored to the audience)

- You are great a visualizing complex (& boring) process, product material into exciting, engaging & interactive content

- You are an expert at working with design and visualization tools

- You have 3+ years of experience of creating content for consumers or internal stakeholders in a B2C firm or a reputed creative agency

Women-friendly workplace:

Maternity and Paternity Benefits

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