Udaan - Zonal Collections Manager - North

About Udaan:

Udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make - doing business- easy in India & make B2B commerce convenient and efficient.

Udaan Capital : 

MSME financing is a $380 Bn opportunity as per the World Bank. However, less than 10% of MSMEs have access to working capital loans from FIs and a majority of MSMEs receive invoice credit from their suppliers. A trade platform like udaan is uniquely positioned to formalize & scale trade credit.

Udaan Capital is bridging this gap by offering credit products for buyers and seller on and off the udaan platform.

Job Responsibilities : 

- Strategizing and driving collections across the zone.

- Managing 60+ days past due and above.

- Developing and implementing segmented collection strategies and processes depending on bucket/ area/ product/ customer behaviour etc.

- Building and managing an engaged collections team that takes pride in their work.

- Contributing to overall business strategy and annual budget process.

- Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress.

KRA's of the role : 

- Collection targets achieved across due months for the cluster for the cluster.

- Improve the collection cost metric, i.e. cost incurred for every rupee collected.

- Timely completion of operational activities across the zone.

- High customer satisfaction in terms of service.

- Compliance on code of conduct

- Adequate manpower presence on field - hiring against open positions.

- Training, coaching and performance incentivisation of the entire team.

Functional Competencies : 

- Results Orientation: Deliver on daily numbers, short-term goals and long-term milestones set by business. Meeting these milestones would be critical to create success.

- Business Acumen: The role is critical for business performance and would require the incumbent to create a competitive business advantage for the talent domain. It would be critical to analyse the effectiveness of the processes on a day to day basis and course correct.

- Data Driven/ Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.

- Team Management: Recruit, mentor and motivate the team to achieve targets on regular basis. Ensure tight execution of work within the team. The role needs to take charge of customer experience by driving team productivity.

Candidate Profile:

- Must have a minimum 10+ years of setting up operations from scratch and scaling them. Experience must include entrepreneurial and/or credit collections stints.

- Must have thorough understanding of hard bucket collections.

- Must have experience in managing large teams of at least 250 + members including the field team.

- Preferably having experience in BFSI or Fintech Industries.

- Having commercial vehicle experience will be an added advantage.

- Must have full time MBA education background.

More About us:

Founded in 2016, we operate across categories including lifestyle, electronics, home and kitchen, staples, fruits and vegetables, FMCG, toys, and general merchandise. Our platform enables small manufacturers, farmers, mills, and brands to market and sell their products across the country with 100% payment security and complete transparency. While doing so, it enables small businesses such as shopkeepers, kirana, restaurants, street vendors, chemists, offices, small factories, contractors, etc. to source from a large selection of products at the best prices from all over the country through the udaan App. Our e-commerce platform has enabled logistics and provides fast, low-cost, low-wastage, highly-reliable shipping and delivery of products across India. udaan Capital, the Non-Banking Finance Company (NBFC) arm focuses on Small and Medium Enterprise (SME) financing services, provides financial products for sellers and buyers to grow their business. udaan is headquartered in Bangalore and has a network of over a million retailers across 900+ cities connected to over 20,000+ sellers.