Udaan - Process Analyst

About Udaan:

Udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make 'doing business' easy in India & make B2B commerce convenient and efficient.

Udaan Capital is the NBFC arm of Udaan & offers credit services to buyers and sellers on and off Udaan's B2B ecommerce platform to grow their business further. This space is largely untapped with less than 10% of MSMEs having access to working capital loans from financial institutions. In this way, Udaan is uniquely positioned to formalize & scale trade credit.

Job Responsibilities :

- Identification and problem-solving steep impact opportunities across collections processes

- Responsible for designing, rolling out, troubleshooting, and scaling business processes

- Driving adherence of processes across respective workstreams/functions

- Ensuring speed, accuracy and scalability of processes while being low on cost.

- Understanding and being sensitive to the needs and challenges of stakeholders

KRAs of the role :

- Solution design and implementation - Understanding business problems and driving roll out of high impact processes

- Scaling & driving efficiency - Increasing the capacity of the process in line with the growth of the business

- Troubleshooting - Identifying and fixing areas where the process is weak/failing (on any of the four dimensions - accuracy, capacity, cost, speed)

Functional Competencies :

- Problem solving - Identify business problems and devise robust, scalable solutions

- Analytical ability - Understand, generate, and rely on data backed insights

- Cross-functional integration - Understand different functions' KRAs and processes and effectively collaborate with them

- Stakeholder Management - Effectively communicate with stakeholders and drive actions with necessary alignment

- Process & detail orientation - High attention to detail with commitment to accuracy & process

Candidate Profile:

- Should possess basic project management skills

- Should have a minimum of 1-3 years of experience in solving business/operations problems; preferably from consulting or new age tech companies

- Qualification required: B.Tech from a Tier-1 college

More About us

Founded in 2016, we operate across categories including lifestyle, electronics, home and kitchen, staples, fruits and vegetables, FMCG, toys, and general merchandise. Our platform enables small manufacturers, farmers, mills, and brands to market and sell their products across the country with 100% payment security and complete transparency. While doing so, it enables small businesses such as shopkeepers, kirana, restaurants, street vendors, chemists, offices, small factories, contractors, etc. to source from a large selection of products at the best prices from all over the country through the udaan App. Our e-commerce platform has enabled logistics and provides fast, low-cost, low-wastage, highly reliable shipping and delivery of products across India.

Udaan Capital, the Non-Banking Finance Company (NBFC) arm focuses on Small and Medium Enterprise (SME) financing services, provides financial products for sellers and buyers to grow their business.

Udaan is headquartered in Bangalore and has a network of over a million retailers across

900+ cities connected to over 20,000+ sellers.