Udaan - Digital Leader & Strategist - Collections Team

Udaan makes B2B commerce convenient and efficient. We are India's leading B2B ecommerce platform and one of India's largest & fastest growing e-commerce companies.

Thousands of Indian SMBs (Small and Medium-sized Businesses) - the entrepreneurial pulse of India - in multiple categories and across the length and breadth of the country use the udaan app every day to buy and sell goods. We support our SMB users through logistics, payments and credit services.

We are a passionate and driven team on a mission to bring the power of the internet to Indian entrepreneurs. We're looking for a - Digital Leader & Strategist- to be part of our credit team. If you are comfortable in an "all hands on deck" environment, love solving problems and want to change how commerce happens in India, you- ll feel right at home. Read on to know more.

Opportunity :

You will be driving Innovation, FinTech engagements and Digital payments solutions for Credit/Collection across India. You will partner with Tech/Product and business operation team to strategize, design - Touchless- /Cost-effective and efficient tools for collections of dues from customers. To achieve this you should have sound understanding/experience of driving masses to PAY Digitally and with a minimum nudge.

Requirement :

- You are a self-driven, energetic, Tech Enthusiast- . You love creating customer-focused, innovative and seamless payments & lending solutions.

- You are a self-starter, you proactively identify different methods and technique to move customers towards the online platform. Design and implement such techniques at large scale.

- Ability to understand and differentiate borrowers into various behavioral segments. Use these psychological insights and advanced analytics to build new/innovative treatments to improve collection success rates.

- Ability to identify - Better Carrots- and - Effective Nudges- . Motivating customers to make Touchless payments. Understand - Deterrence- techniques and proactively use to drive early repayment behavior.

- You have top-notch process management skills. You are a master at designing and executing processes at a high scale, speed, quality, and low cost. You run a disciplined and tight operation.

- Numbers drove. You track your operational metrics constantly, consistently deliver results and relentlessly pursue improvement.

- You have 7-8 years of experience of driving digital client experience, Innovation, product development & commercialization. Your experience must include entrepreneurial and/or credit payments/collections stints.