31/12 HR
Manager at Uber

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Uber - Senior Operations Manager - Partner Support (7-13 yrs)

Mumbai Job Code: 648899

Uber's Greenlight :

GL team is part of the Community Operations India team. We implement strategy, planning, innovation, and business development for our network of Uber Greenlight locations, which are one of the company's key growth channels for getting drivers on the road and keeping them engaged with Uber. It's an extremely rewarding and challenging team to work on because Uber Greenlight Locations are the face of Uber for driver-partners, and our operations are essential for Uber's growth around the globe.

What You'll Do :

- Owning the success metrics for supply growth and operational SLAs, business targets, and financial performance of GLs through the west region

- Optimize GLs in your region based on needs for supply growth and engagement of our driver-partners

- Hiring and training GL Managers & GL Co-ordinators for GLs in your region

- Collecting and reporting on regional performance data, with a particular emphasis on trend identification and actionable insights

- Working with City Teams, Regional Teams, Facilities, and other stakeholders to manage space planning, budget and headcount

- Maintain consistency of operational efficiency and Partner experience at every GL in your region.

What You'll Need :

- 7+ years of operations management, retail management, management consulting, or support management experience

- Candidates with experience of handling large people organisations in retail, logistics, retail banking preferred

- MBA degree preferred

- Data-driven decision mentality and sound business judgment through strong analytical thinking

- Adaptable to change and ability to execute quickly

- Customer Service : You are obsessed with providing the highest quality of service and driving-up NPS

- Determined : You have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking

- A leader : You lead by example and have experience empowering a team to execute under pressure and tight deadlines

- Creative solutions driven mindset, with a get it done attitude

- High Emotional IQ : You expertly manage relationships with partners, influencers, seniors and co-workers

- Flexible and forward thinking : We need someone sharp and eager to play with different models to help us scale

- Self motivated : You are self driven and are eager to make an impact in the way we serve our drivers/partners

- Stakeholder management : You are able to work closely with senior leadership from other functions comfortably

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