UAE Exchange - Business Process Owner - Information Communication Technology Domain

1. JOB DETAILS :

Position Title: Business Process Owner

Reports to: Business Solution Head

Department: Business Solution

Function: Technology

2. JOB PURPOSE :

Directing and supervising the strategic objectives of business processes, providing support by leading a group of expert Business Leads and Analysts, advice best practices and design workflows, processes and sub-processes leading to optimisation, standardization on core processes, improving TAT, cutting operational costs and redundancies to make organization a world-class competitor.

KEY ACCOUNTABILITIES : maximum 12/14 accountability statements in the form of verb/noun/result area :

Description :

- Responsible for Team's development, performance, goal setting, management and evaluation reviews. Develop skilled BAs (Project & Program Management) with tacit and new functionalities and tools to have a talent pool in place for all kind of operational requirements.

- Work with Partners, Vendors and Business Functions to ensure an overall business solution is positioned and implemented on a global scale.

- Custodian of all the business process documentation of various processes and its linkages to ensure optimum processes running across functions

- Address and ensures the capturing of customer requirements with the support of Business process leads and Analysts.

- Ensures quality and correctness of the Business processes documented and the upkeep of the same.

- Perform broad relationship role under the leadership of Business Solution Head.

- Supervise and manage programs and projects with multi-tasking roles which have a global impact and longer duration covering overall organization processes/group processes & impacts globally.

Performance Indicators :

- Skill matrix chart, Training plans and engagement programs.

- BA outputs - Feedback from Project Managers

- Quality of the BRD, FSD (Solution & Used Cases), BPM Documents

- RCA Document

- Risk registers

- Project Schedule & Program Chart, Process maps and workflows.

5. JOB CONTEXT: A general commentary on any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment :

- Resource (lean project management challenges)

- Moving targets (Modified objectives, scope changes, immediate new market entry etc)

- Extensive travel and meeting schedules (screening, monitoring, contribution)

- Cross Functional challenges, Cultural impact.

6. COMMUNICATIONS & WORKING RELATIONSHIPS: Define what is communicated to whom and why :

- Internal: GHQ Functions, Regional and country offices - for project detailing, process analysis, stream management, best practice sharing, assist and guide process implementation and corrections.

- External: Vendors, Service providers, and Partners - for process integrations, partner additions, process modifications, new projects, system integrations etc

7. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY : Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities

As per the well-defined DOAM

8. QUALIFICATIONS, EXPERIENCE, & SKILLS: Define the skills, knowledge and experience specific to the job in question (includes generic skills) :

- Postgraduate with additional certification of Business Analysis and IT.

- 6-8 years of experience in an ICT (Information Communication Technology) company as a business lead or 5 years experience as Business process management in retail banking / financial institutions. 8 to 10 years of overall experience.

- Financial domain expertise will be an added advantage

- Certified project management/process improvement methodologies (Six Sigma, PMP etc.).

- Deft in handling multiple projects and team management skills (Multitasking)

- High order of information processing and analytical decision making.

- High documentation & Communication skills.

- Interpersonal skills

9. COMPETENCIES: Behavioural competencies :

- Highly motivated self-starter with the ability to deliver under pressure

- Ability to motivate and drive both internal and external 3rd party performance.

- Problem solving and analytical skills

- Strong communication, presentation, and negotiation skills.

- Strong Vendor & People management skills

- A high level of flexibility and enthusiasm to work effectively in an ever-changing environment.

- Influencing & negotiation skills

- Flair for Internal and external customer service