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24/11 Mini Desai
HR Recruiter at Twins Digital Services India Private Limited.

Views:71 Applications:11 Rec. Actions:Recruiter Actions:0

Twin Health - Assistant Manager - Customer Success (3-4 yrs)

Bangalore Job Code: 1184741

Assistant Manager - Customer Success


- Establish multiple customer feedback mechanisms that empower clients to provide transparent feedback throughout their journey and ensure that the feedback is communicated internally on a weekly basis to enable ongoing improvement of products and services

- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

- Create/improve processes and ensure the necessary tools are in place to maximize the team's impact and productivity

- Assess business-critical processes and metrics; maintain, measure, and enhance operational dashboards, team and client performance across all Care functions to ensure processes are designed to drive high performance.

- Provide management level visibility through weekly updates on key initiatives and KPI's for the team

- Support the development of executive level presentations and perspectives.

- Recruit and develop a high performing team

- Foster collaboration within the different business units of company across India and US

- Drive operational practices to track performance of teams and individuals

Women-friendly workplace:

Maternity and Paternity Benefits

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