Program Manager - Digital Collections About TVS Credit Services LTD: As part of the $8.5 billion TVS Group, we have inherited a legacy of trust, value and service. TVS Credit has embarked on an ambitious vision to scale its book 10X in 10 years and be amongst the top 10 NBFCs in the country. As part of the plan, TVS Credit is looking to institutionalise and improve systems and processes by leveraging the might of technology & analytics across the organisation to enable agile decision making to power growth. Website - https://www.tvscredit.com Job Description : This position is responsible for managing a delinquency free Loan portfolio in a cost-optimal manner and ensures that there are no adverse fallouts due to the collections. Also responsible to build digital collection strategy in line with industry best practices meeting the broad objective of company policy. - Draft and implement a standard recovery process for the business to cut down NPAs and reduce delinquency across buckets - Control delinquency & credit losses in early buckets by implementing speedy recovery / collection process thru effective call centre management - Driving incremental & step-change improvements with an objective of maximizing collections, identifying alerts/red flags including high risk and high impact customers, therefore controlling loss rates and achieving cost-efficiency - Build the necessary analytics models to provide feedback to the underwriting team on fine-tuning their underwriting efforts so as to avoid onboarding risky profiles - Conduct internal process audits & reviews for ensuring strict adherence to the process parameters/systems as per guidelines - Take the lead in driving change for improving collection efficiency - through policy and process changes - Seamless interaction with Area & Call centre on field referred accounts - Deliver detailed financial and behavioural trend analysis, and produce robust projections - Build a strong network of skip tracing, repossession and collection agencies across the country - Ensure compliance with various laws and regulatory requirements - Managing Revenue Assurance function entailing Collection Assessment & Control, Fraud Management and Statutory Compliances - Ensure timely reporting of the list of defaulters and outline an action plan for collection to senior management Job Requirements : - Post Graduate / MBA - 12-15 years of experience in handling collections (both secured & unsecured) - Industry Insights & information about the latest trends in the industry that might affect collections - Hands-on exp in managing call centres & field collections - Exposure in managing processes & compliance related to call centre - Strong knowledge of legal & recovery proceedings across multiple geographies - Relationship Management (critical for retaining key customers) - Strong communication and interpersonal skills - People Management skills - Strong analytical skills - Problem-solving and decision-making skills

Chennai

TVS Credit - Program Manager - Digital Collections 

TVS Credit - Program Manager - Digital Collections  ,Job Description for TVS Credit - Program Manager - Digital Collections  in TVS Credit Services LTD in  Chennai for (12-15) years of experience. Apply Now!

Job Description for TVS Credit - Program Manager - Digital Collections  in TVS Credit Services LTD in  Chennai for (12-15) years of experience. Apply Now!