Turtlemint - Senior Director - Enterprise Sales

Roles & Responsibilities:

- Identify strategic accounts aligning to Turtlefin offerings

- Own all plans and strategies for developing business and achieving the Company's P & L

- Drive CXO level discussions and new business growth opportunities

- Own end-to-end integration of the solutions working with cross-functional teams

- Own account acquisition, on-boarding and management

- Lead and Manage the Customer Success Vision from strategic/operational perspective

- Develop best practices and state of the art processes for customer lifecycle management

- Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction

- Work effectively with internal stakeholders (Product and Sales teams) to identify product insights, opportunities for ensuring customer delight

- Develop strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies

- Identify market trends, insights and provide thought leadership internally/externally

- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed

- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs

- Understand customer needs, map to our solution, and work with tech team to resolve gaps

- In-depth understanding & knowledge of UAE regulations, working with Legal, Finance and Compliance teams

- Licenses and Certification requirements to conduct business

Desired Candidate Profile:

- Post-Graduate with 12+ years (out of which at least 5 yrs experience in UAE) of work-ex in Business Development & Customer Success

- Good at networking, business development and CXO level interactions

- Experience in Technology Solutions Sales & BFSI domain will give an edge

- Comfortable to work in Start-up environment

- Engineering degree with MBA preferred

- Experience in technology consulting/project management

- Strong innovative problem solving skills