As a Senior Customer Success Manager, you will play a key role in building a scalable and velocity driven world class customer success function in the Enterprise Solutions Business Unit at Truecaller. What will you work on: - Account servicing, task prioritizing and taking effective measures to work on roadblocks if any. - Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle. - Help customers on-board seamlessly on Truecallers enterprise product with complete process compliance. - Develops and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and being responsible for customer satisfaction. - Good at understanding product feedback from customers and working with the product team for evaluation and action. - Co-own with the Sales team to identify opportunities for sales upgrades and cross sells . - Proactively manage churn across customers. - Understand customer needs or demands and ensure customers are serviced in a timely manner. - Conduct joint business reviews to ensure customers are satisfied with Truecallers enterprise products and services. - Measure effectiveness of client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score) and legal and financial compliances. - Closely monitor processes and performance trends, undertake scalable initiatives for continuous improvement, take corrective action as necessary. - Coordinate with internal cross functional teams to ensure customer success offers a consistent and seamless service to a concurrent base of active customers. - Design and implement best practices and team structure to optimally support accounts of all sizes and touch points. What we are looking for: - 6+ years of professional experience. - 4+ years of good track record of working with a high velocity Customer Success team. - Good experience in SaaS/ Software product domain. - Strong collaboration and interpersonal skills that delight customers and inspire fellow team members. - Ability to effectively interact with customers of various sizes from a wide variety of sectors. - Ability to use automation tools as part of the customer success life cycle. - Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment. - Excellent communication and negotiation skills. - Ability to work well with teams. - A customer-oriented attitude who drives results and achieves high levels of customer satisfaction. - Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning. It would be great if you also have: - Exposure to technology driven business models. - Good understanding of mobile and communication platform technologies. Life at Truecaller - Behind the code:https://www.instagram.com/lifeattruecaller/Sounds like your dream job? We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, dont hesitate to apply!We only accept applications in English. What we offer: - A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. - A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours. - Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role. Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch! Come as you are: Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and thats why we would love to meet you.

Bangalore

Truecaller - Senior Manager - Customer Success 

Truecaller - Senior Manager - Customer Success  ,Job Description for Truecaller - Senior Manager - Customer Success  in Truecaller in  Bangalore for (6-10) years of experience. Apply Now!

Job Description for Truecaller - Senior Manager - Customer Success  in Truecaller in  Bangalore for (6-10) years of experience. Apply Now!