Opportunity - Manager Customer Success - Work with Leadership Team to execute Customer Success. - Responsible to retain and grow business organically. - Responsible to manage client experience and align with product roadmap. - Contribute to fine tune Customer Success strategies as per on ground experience. - Work with Sales / Operations and Technology for better coordination and client experience. - Work with Technology team to contribute of prioritizing features - Be the owner of organic business projection. - To be located in Bangalore and work with the head office. - Handle customers smoothly through all product/service challenges. You are: - Passionate, hands-On sales professional with experience in a startup atmosphere. - You have streamlined and delivered customer success in your previous experience. - Highly energetic and positive person ready to try new things and see great results. - You are great with relationship building and management. - You are outgoing and have great communication skills. - You are from a coveted B school and Tier 1 or 2 Engineering college with a passion to deliver results in a Startup eco-system. - You have 5+ years of Relationship and Customer Success experience. We are - Spearheading disruption in corporate travel using cutting edge technologies such as: - NLP to provide a natural user interface - AI / ML to personalize the traveller experience - Behavioral economics principles to shape the traveller's behavior - Scalable, Fault tolerant platform to address all Travel Services - Massive data analytics - Market leaders in a fast growing new category in corporate travel space - Serving marquee customers across India Together we will - Transform the corporate travel space from Service based model to Personalized, Conversational tech driven solution - Change the rules of the game - from how enterprises manage their travel budget to how corporate travellers conduct their travel About Tripeur Tripeur Business space The Corporate Travel space is huge ($45B in India alone, and $1.3T worldwide). It is currently following a people-oriented approach filled with obvious inefficiencies. It is ripe for disruption with technology. This is precisely the mission of Tripeur. Tripeur Vision Tripeur's vision is to be the market leader in the corporate travel space with its disruptive technology. Tripeur is in the process of transforming the corporate travel space from service orientation to technology orientation. Tripeur envisions corporate travel to be managed entirely using technology - with zero human involvement. Tripeur's solution Tripeur is an end-to-end platform for corporate travel - with a comprehensive booking engine for all service types; a flexible Travel ERP to implement policies and approval workflows and Tripeur Insights - a deep analytics platform that provides granular insights into a company's travel patterns. The platform uses NLP, AI/ML and Behavior Shaping algorithms to enhance the traveller experience, provide complete control and visibility to the travel desk, and at the same time, provide significant savings for the company. Tripeur Technology Implementing Tripeur's vision will require the following technologies; at the minimum; - NLP engine to provide conversational channel for Customers - AI/ML framework customised for the travel space to provide personalized experience - Behavior Shaping algorithm to influence Travellers - Highly scalable data pipeline to drive our predictive analytics engine - Scalable, Fault tolerant microservices architecture Tripeur Funding Tripeur is backed by prestigious angels (Rajul Garg) and successful funds (Incubate Fund), the #1 seed fund of Japan). We are in the process of closing our Pre Series A round of funding with some of the leading funds, and are set to scale our business. Tripeur Business Traction - 5x growth in transactions - 4x growth in revenues - 30% growth in margins Tripeur customer base includes India's marquee names such as Udaan, Paper Boat & DTDC, as well as some of the MNCs with bases in India such as Berkadia.

Bangalore

Tripeur - Manager - Customer Success 

Tripeur - Manager - Customer Success  ,Job Description for Tripeur - Manager - Customer Success  in Tripeur in  Bangalore for (5-7) years of experience. Apply Now!

Job Description for Tripeur - Manager - Customer Success  in Tripeur in  Bangalore for (5-7) years of experience. Apply Now!