Trell - Courier Account Manager

About the Role:

We work with National Courier Partners for B2C E-commerce logistics. We are looking for someone who can manage courier account/s and ensure we derive desired outcome from service levels and cost points of view

Key Accountabilities:

- Manage Forward and Returns delivery experience with assigned courier portfolio,

- Set up SOPs with couriers around delivery speed, escalation management and other related aspects

- Analyze courier data, identify areas of improvement, and implement actionable at a fast pace

- Maintain good working relationships with assigned courier accounts

- Be well networked to know macro-level changes in the courier industry and act in timely manner which is in best interest of the organization

- Run Customer Experience projects such as 1 day delivery, 2 days delivery, fast reverse pick up

- Work with couriers to reduce cost

- Fully responsible for reducing RTOs

Leadership Style:

- Fosters a proactive, participative, cooperative work environment that encourages innovation and efficiencies while balancing client needs with company goals.

- Removes obstacles from direct reports that would prevent the company from achieving its overall goals as established in the annual budget plan.

- Visionary- Progress focused and inspirational yet able to be results-focused.

Ideal Candidate Qualifications & Experience:

- Minimum 5 years of overall experience, Prior experience of managing courier account in an E-Commerce environment is must have

- Demonstrated track record of achieving results in fast paced environment

- Deep understanding of B2C courier eco-system

- Minimum 2 years of experience working with E-Commerce startup or with E-Commerce focused courier partners in client account management role

Salary offered: 12-15LPA