Travelex - Team Lead - US Compensation & Benefits

Role purpose :

- Primary responsibility for managing, improving and implementing Compensation & Benefits programmes and providing a customer-focused, accurate and efficient service to managers and employees across the business.

Key accountabilities :

- Responsible to ensure seamless service delivery of Compensation & Benefits processes as per the agreed timelines

- Ensure that the team is effectively planned and manage relationships with business partners

- Act as a single point of contact for Compensation & Benefits issues/ escalations

- Manage employee queries/issues and escalate them as appropriate

- Produce market data

- Day to day support and guidance and communication of reward benefits

- Manage relationship with benefits providers

- Coordination of the reward letter process

- Managing work allocation and effective resource planning

- Responsible for building a motivated team by effectively coaching and mentoring the team members

- Strong interpersonal skills to manage coordination with HR teams across different markets

- May be required to multi-task and work under pressure, re-prioritize tasks, and adjust own working patterns.

- Ensure ongoing adherence to Travelex compliance requirements, as well as applicable business processes.

- Guide the team to contribute to the continuous improvement of the HRSSC practices, processes and systems

- Make improvements in the process and escalate when necessary

- Provide status reports to Rewards lead on timely basis

- Responsible for career and succession planning of the team members

Key interfaces/ relationships :

Finance : reports and reporting

HR : global HR team

Compliance : ensure operating within policy & as per regulatory licence(s)

Role specific experience and skills :

- 5 to 7 years of experience in managing operations for incentives globally.

- Experienced in managing a team of 3-4 people and also perform incentive calculations

- Plan and Implement improvement in various reporting projects for Incentives.

- Report on the performance of the incentive to the global team.

- Hands on Excel expertise formulas and functions

- Knowledge about US benefits such as Medical, Dental, Vision, Obama plans etc is required.

- Strong data and analysis skills with conceptual, analytical and problem solving skill.

- Eye for details and hands on approach.

- Excellent communication and analytical skills

- Flexible to work in shifts.

- General experience and personal qualities Leadership & management

- Management of a team, where applicable, to maximise their potential and achieve results, including recruitment, coaching, retention and performance management

- Self-aware, open-minded with a high degree of personal and professional integrity

Commercial acumen :

- Strong commercial acumen and ability to apply solid commercial judgment in their area of expertise

- Protect the business by ensuring compliance to procedures, managing risks and escalating where appropriate to protect the reputational integrity of Travelex

Strong relationships :

- The ability to manage strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

- Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise

Management of change :

- Experience of managing change

Performance and results focus :

- A strong record of performance delivery in their area of expertise, through increased sales and cost management

- The ability to analyse issues, develop solutions and influence key decisions, balancing risk with results

- Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex

Top 4 points to look at :

- International Exposure (Reporting to someone internationally will be preferred)

- Incentive/Bonus calculation experience

- Team handling experience

- Excellent communication skills