Travel Retail Manager - Client Relationship Management

(Only Female, Arab candidate)

KEY RESPONSIBILITIES :

A. Sales Management

B. Business Development & Client Relationship Management

C. Brand management

D. Team management

FUNCTIONAL AREAS :

A. Sales Management:

- Achieving the assigned target and monitoring Sales turnover & retail operation processes in order to maximize sales and sustain growth across all the assigned duty frees & airlines (in-flight).

- Regularly compare market-share of each brand with its competitors in each category of respective duty frees.

- Analyzing the latest market trends and tracking competitor's activities to provide valuable inputs for enhancing future sales strategies.

B. Business Development & Client Relationship Management:

- Travelling across assigned region to explore business opportunities in travel retail sector.

- Understanding client's requirements & expectations and working out suitable business solutions.

- Expanding existing client base and offer optimum services to existing ones for achieving sales targets and customer satisfaction levels.

- Follow up with the clients for cheques/payments.

- Coordinating with MMD on the timely dispatches of products.

C. Brand Management:

- Conducting and monitoring successful implementation of 'marketing & promotional' strategies in duty free outlets / airlines in order to increase brand visibility and to generate more brand equity in the market.

- Conceptualizing and preparing advertising schedules & proposals in coordination with marketing department.

- Monitoring monthly new product launch results and recommending action for addressing any forecasted variances to volume budget.

D. Team Management:

- Handling a team to ensure high efficiency.

- Devising incentive scheme for BA's for augmenting sales & meeting their sales targets.

- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team.

- Any other/additional project or assignment assigned by the department head.