TransUnion CIBIL - Senior Manager - Sales

Role Description :

This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. And Sales is playing a pivotal role of change agents in culture and people practices to partner in the growth trajectory.

We are looking for a go getter who can collaborate with internal as well as external stakeholders and create a win-win situation. Connect with Banks' senior management and consult across different solutions and projects. Build thought leadership with key accounts and their management team. Have solutioning mindset and approach for product adoption and member challenges.

Roles and Responsibilities :

- Defend and Grow Client Revenue on Online and Non-Online revenue. Revenue retention, Cross sell & upsell to existing client portfolio to increase penetration of CIBIL-TransUnion products, including negotiation and all aspects

- Liaison with key decision makers - Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing business

- Gather and decipher the clients requirements and suggest how various CIBIL-TransUnion solutions can be implement to enhance and improve the existing processes- and focus not just on product sales but also concept sales.

- Responsible for managing relationships with existing customers.

- Process management at the Contact Center and driving revenue and productivity through third party vendor engagement.

- Understand and manage engagements to meet client expectations and build, deepen and broaden client relationships

- Demonstrate excellence in engagement delivery, strategic problem solving, and strong client relations at senior executive levels

- Work closely with internal teams for resolving client queries to ensure high quality delivery of service and timely resolution of all member issues

- Ensure timely receipt of payments against Bills

Experience and Skills :

- MBA Graduate in Engineering / Com. / Eco. And a MBA in Marketing / Finance from a reputed Institute

- Minimum 7+ years' experience in selling product & services to NBFCs, Banks & other financial institutions.

Essential Competencies :

- Customer focus - Believes and executes the Customer First philosophy. A believer in continuous improvement of services, processes and operational efficiency.

- Go getter - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking. Self-motivated, ability to manage day to day activities without supervision

- Business Acumen - Passion for achieving targets. Good planning and organizing skills Hard working and having an eye for detail. Lots of energy and passion for achieving targets Trusted Advisor - Ability to consult with clients across different projects and solutions.

- Solutioning approach - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach.