Job Title: AVP - Consumer Services - Escalations Reports To: Nodal Officer Role & Responsibilities He/She will be responsible for : - Oversee all processes under Escalations (Consumer & Commercial) - RBI, Management, PG Portal. GoI, NCH, Grievance etc. - Responsible for TAT & Quality for all processes under Escalations - Define and review processes onsite and at vendor site from time to time - Root Cause Analysis, Identifying Process Gaps and implementing areas of improvement - Team Management - Coaching and Mentoring the team, ensuring team is achieving its goals - Vendor Management - Drive SLA- s, Capacity Utilization, Performance and Support - Identify and implement measures to improve Consumer Experience - CSat surveys - MIS - Regulatory and Management as per defined frequency Qualification : - Graduate / MBA in any stream - 10 years relevant experience in a similar job function in BFSI sector Skills and Competencies Required : - Written communication / drafting skills a must - Strong verbal communication skills - Adherence to Timelines and Quality conscious - Ability to deliver under pressure and meet stringent timelines - Attention to detail and ability to draw inferences from data / MIS - Skilled in process mapping - Strong logical, analytical, problem solving and decision-making abilities - Experience in Team Management & Vendor Management - Self-driven and having ability to work in an agile & fast-paced environment

Mumbai

TransUnion CIBIL - Assistant Vice President - Consumer Services - Escalations 

TransUnion CIBIL - Assistant Vice President - Consumer Services - Escalations  ,Job Description for TransUnion CIBIL - Assistant Vice President - Consumer Services - Escalations  in TransUnion Cibil in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for TransUnion CIBIL - Assistant Vice President - Consumer Services - Escalations  in TransUnion Cibil in  Mumbai for (10-15) years of experience. Apply Now!