Transition Role - Customer Service/F&A/HRO/SCM - BPO

Transition - Customer Service / F&A / HRO / SCM

CEM / Customer service requirement :

- Candidates from B2C role in Call center background

- We will look for candidates who have done Transitions in Tech support & Customer service or Collections (good to have)

- Handled 3rd Part BPS transitions

Other Domains : F&A / HRO / SCM(supply chain management)

Band: 5 / 6

Locations : F&A - Pune / Gandhinagar

HRO - Mumbai

SCM - Mumbai

JD/Responsibility :

Roles & Responsibility includes :

- Lead all existing / New sales and solutions initiative / efforts such as RFIs,RFPs etc

- Conceptualization and creation of Collateral for presentation/solution

- Engage in discussions with ISU- s/Account /Sales for RFI,RFP etc

- Client presentations, meetings etc

- To work towards providing simple and cost effective business solution to clients in complex / unstructured environments

- Co-ordinate industry research for trends and opportunities

- Own P&L responsibility and track

Work with Solution Head for :

- MIS/Reporting

- Budgeting

- Sr. Management discussions/presentation

- Goal/target ownership

Critical Skills required :

- Excellent client facing and communication skills

- Excellent presentation skills

- Indepth Knowledge of the respective industry domains industry with thorough understanding of atleast one or more industry verticals

- Global Respective industry domains Industry expertise related to pre-sales/solutions

- Knowledge & Experience of BPO delivery models and should have pre-sales/solution experience

- Hands-on Experience in handling RFI / RFP related to Respective industry domains domain.

Other Skills :

- Excellent Knowledge of MS Power Point, MS-project and MS Visio would be preferred

- Project management skills and know-how along with transition would be an advantage

- Ability to take ownership and work under pressure

- Ability to travel (domestic & international) as and when required

- Should be able to work staggered hours, night shifts and occasionally weekends

- Flexibility to move across locations for assignments

Good skill sets for :

- Strong oral & written communication skills

- Interpersonal, problem-solving, analytical and networking skills across various functions

- Ability to work in a team and under ambiguous situations

Qualification :

- Bachelors Degree in any discipline with an MBA is preferable

Experience : 7+ years of relevant experience