Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned

- Provide feedback to TM/s on service design & solution documentation

- Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)

- Collaborate with TM/s and local site management

- Monitoring and reporting on transition progress

- Resolving transitions issues, document risks and create mitigation plans

- Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders

- Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)

- Ensure correct application of transition methodology to each transition being managed by the TC

- Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion

Minimum required:

- Strong English, written and verbal

- Strong knowledge and experience of SSC/BPO related transitions

- Subject expertise in at least one of the towers (FP/HR/Sales/Mktg)

- Prior Experience of handling and participation of onshore KC

- Ability to work independently as well as within a team environment and deliver within agreed deadlines

- Willingness to travel

- Strong MS Office skills (Word, Excel, MS Project, Visio, PowerPoint)

- SAP/other Functional systems core knowledge

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.