Transition Manager - BPS Industry

Transition Manager

Urgent requirement for Transition Manager for Pune Location.

Experience - 9-14 Yrs

Job Location - Pune

Job Description:

Job Specification:

1. Ability to support RFI/RFP management, Solutions design & Transition execution

2. Have responsibility for the project management of selected transitions or segments thereof from the point, the work is identified to the point it is handed over to the Operating team in COFORGE BPS

3. Support new centre build outs and other selected programs from a COFORGE BPS perspective, where work is being transitioned to COFORGE BPS

4. Efficient in project management - process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan

5. Ability to foresee critical risks at Solution & Transition stage

6. Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams

7. Effective Stake holder management both internal and at client side

8. Ability to lead governance and daily calibration meetings internal and client, track MOMs and publish

9. Work with hiring team for hiring initiation, follow to closer of hiring requirements

10. Work with operations leaders for approvals on hiring, pricing and contract terms specific to ops

11. Work with training team for KT plan preparation, implementation, certification

12. Work with Quality team for QA QC plan, implementation of QC during transition stage. Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.

13. Work in US shift timings.

Job & Skill Requirement:

1. Executive Presence

2. People Management

3. Well informed of new trends in the BPS industry

4. A confident presenter and self-starter

5. Core Solutions / Transitions experience of at least 5 years between 3rd party and captive International BPO

6. Ability to lead projects from Month 1 of joining

7. Knowledge of BFSI domain is a must - Sound knowledge of lifecycle, processes etc

8. Excellent Written & Verbal communication skills- Must

9. Hands-on experience in MS Excel, Word, Powerpoint, Visio, Project, Sharepoint, Forms etc is a must

10. Six Sigma Green Belt or PMP or Prince certification- Must

11. Exposure to PMO tasks and activities-Sound clarity and concepts are a must

12. Managed at least 2-3 multi-tower projects within BFSI domain within last 2 roles

13. Should have multitasking ability to manage sub- process requirements.

14. Strong analytical skills, Quick Learner and problem solving skills

15. Individual contributor role to own and deliver multiple projects